ServiceAgreement

This Service Agreement ("Agreement") governs the relationship between you ("Client," "Customer," or "you") and our company ("Company," "we," "us," or "our") regarding the provision of digital services. Key Points: • This Agreement becomes effective upon acceptance of our services • It supersedes all previous agreements and understandings • Both parties must comply with all terms and conditions • Regular updates may be made with proper notification Scope of Agreement: • Covers all digital services provided by our company • Includes web development, design, marketing, and consulting services • Applies to ongoing maintenance and support services • Encompasses any additional services agreed upon in writing Legal Framework: • Governed by applicable local and international laws • Complies with industry standards and regulations • Protects both parties' rights and interests • Provides clear dispute resolution mechanisms By engaging our services, you acknowledge that you have read, understood, and agree to be bound by this Service Agreement and all its terms and conditions.

We offer a comprehensive range of digital services designed to help your business grow and succeed online: Web Development Services: • Custom website design and development • E-commerce platform creation and optimization • Mobile-responsive and progressive web applications • Content management system implementation • API development and third-party integrations Digital Marketing Services: • Search engine optimization (SEO) • Pay-per-click (PPC) advertising management • Social media marketing and management • Email marketing campaigns • Content marketing and copywriting Design and Creative Services: • Brand identity and logo design • User experience (UX) and user interface (UI) design • Graphic design for print and digital media • Photography and video production • Marketing collateral and promotional materials Consulting and Strategy: • Digital transformation consulting • Technology stack recommendations • Performance optimization analysis • Business process improvement • Strategic planning and roadmap development Maintenance and Support: • Ongoing website maintenance and updates • Security monitoring and vulnerability management • Performance optimization and speed improvements • Regular backups and disaster recovery • 24/7 technical support and help desk services All services are provided according to industry best practices and tailored to meet your specific business requirements and objectives.

To ensure successful project delivery and ongoing service provision, clients must fulfill certain responsibilities: Content and Materials: • Provide accurate, complete, and timely content • Supply high-quality images, logos, and brand materials • Ensure all provided content is original or properly licensed • Review and approve materials within specified timeframes • Maintain backup copies of all important data Communication and Feedback: • Respond to requests for information within 48 hours • Provide clear, specific feedback on deliverables • Attend scheduled meetings and project reviews • Designate a primary point of contact for the project • Communicate changes or concerns promptly Technical Requirements: • Provide necessary access to existing systems and platforms • Ensure compatibility with recommended technical specifications • Maintain secure login credentials and access controls • Update software and systems as recommended • Comply with hosting and domain requirements Legal and Compliance: • Ensure all content complies with applicable laws • Obtain necessary permissions and licenses • Maintain appropriate insurance coverage • Provide accurate business and contact information • Comply with industry regulations and standards Payment and Financial: • Make payments according to agreed schedules • Maintain valid payment methods and billing information • Report any billing discrepancies within 30 days • Provide necessary financial documentation when required • Maintain good standing with all financial obligations Failure to meet these responsibilities may result in project delays, additional costs, or service limitations.

Our payment terms are designed to be fair and transparent for all parties: Payment Structure: • Project-based: 50% upfront, 30% after 50% word done, 20% upon completion • Retainer services: Monthly payments due on the 1st of each month • Hourly services: Billed monthly with net 30 payment terms • Rush projects: 100% payment required before work begins • Custom payment plans available for large projects Accepted Payment Methods: • Bank transfers and wire transfers • Credit cards (Visa, MasterCard, American Express) • PayPal and other digital payment platforms Late Payment Policy: • 1.5% monthly late fee on overdue balances • Services may be suspended after 30 days past due • Collection fees and legal costs charged to delinquent accounts • Credit reporting for accounts more than 60 days past due • Termination of services for accounts more than 90 days past due Refund Policy: • Refunds available within 30 days of initial payment • Work completed is non-refundable • Refunds processed within 5-10 business days • Refund amount prorated based on work completed • Custom work and rush projects are non-refundable Pricing and Changes: • All prices quoted are valid for 30 days • Price changes require written notice • Additional work requires separate authorization • Currency fluctuations may affect international payments • Taxes and fees are additional unless specified otherwise Invoicing and Documentation: • Invoices sent electronically unless otherwise requested • Detailed breakdown of services and costs provided • Payment receipts and confirmations sent automatically • Annual statements available for tax purposes • All financial records maintained for 7 years

Intellectual property rights are clearly defined and protected under this agreement: Client-Owned Intellectual Property: • All client-provided content, logos, and brand materials • Existing trademarks, copyrights, and proprietary information • Business processes, trade secrets, and confidential information • Pre-existing intellectual property used in projects • Rights to final deliverables upon full payment Company-Owned Intellectual Property: • Proprietary methodologies and development processes • Code libraries, frameworks, and reusable components • Business processes and operational procedures • Company trademarks, logos, and brand materials • Pre-existing intellectual property and tools Work Product Ownership: • Custom-developed code and designs transfer to client upon full payment • Client receives full rights to use and modify delivered work • Company retains rights to general methodologies and approaches • Open source components remain subject to their original licenses • Third-party components subject to respective licensing terms Usage Rights and Restrictions: • Client may use delivered work for intended business purposes • Company may showcase completed work in portfolio (with permission) • Neither party may reverse engineer proprietary components • All intellectual property usage must comply with applicable laws • License violations may result in immediate termination Protection Measures: • Non-disclosure agreements protect confidential information • Copyright notices and attribution preserved where required • Regular monitoring for unauthorized use or infringement • Legal action taken against violations when necessary • Insurance coverage for intellectual property disputes Indemnification: • Client indemnifies company for content-related IP violations • Company indemnifies client for delivered work IP violations • Both parties responsible for their respective IP compliance • Mutual notification required for any IP-related legal issues • Shared responsibility for defense of joint intellectual property

We take confidentiality seriously and implement strict measures to protect sensitive information: Definition of Confidential Information: • Business strategies, plans, and financial information • Customer lists, pricing, and proprietary data • Technical specifications, code, and development processes • Marketing strategies and competitive intelligence • Any information marked as confidential or proprietary Company Obligations: • Maintain strict confidentiality of all client information • Limit access to information on a need-to-know basis • Implement secure storage and transmission protocols • Train all staff on confidentiality requirements • Report any actual or suspected breaches immediately Client Obligations: • Protect company proprietary information and trade secrets • Maintain confidentiality of development processes and methodologies • Secure access credentials and sensitive system information • Report any security incidents or data breaches • Comply with all data protection and privacy regulations Security Measures: • Encrypted data transmission and storage • Multi-factor authentication for system access • Regular security audits and vulnerability assessments • Secure development and testing environments • Incident response and breach notification procedures Duration and Scope: • Confidentiality obligations survive termination of this agreement • Obligations continue for 5 years after relationship ends • Applies to all employees, contractors, and third-party providers • Covers information received before, during, and after engagement • Includes both written and verbal confidential information Exceptions to Confidentiality: • Information that becomes publicly available through no fault of either party • Information independently developed without use of confidential information • Information required to be disclosed by law or court order • Information previously known or rightfully obtained from third parties • Information authorized for release in writing by the disclosing party Remedies for Breach: • Immediate injunctive relief available for violations • Monetary damages for losses caused by breach • Return or destruction of confidential information upon request • Termination of agreement for material breaches • Legal fees and costs recoverable for enforcement actions

Our warranties and disclaimers provide clarity on service expectations and limitations: Company Warranties: • Services will be performed with professional care and competence • Work will conform to industry standards and best practices • Company has necessary skills, experience, and resources • Services will be delivered according to agreed specifications • Company will maintain appropriate professional insurance Service Quality Guarantees: • 30-day warranty on all development work • Bug fixes and corrections provided at no additional cost • Performance guarantees for specified metrics • Compatibility assurance for supported browsers and devices • Ongoing support during warranty period Limitations and Disclaimers: • No warranty for third-party components or integrations • Performance dependent on client-provided content and systems • Results may vary based on market conditions and competition • No guarantee of specific search engine rankings or traffic • Third-party service availability and performance not guaranteed Client Warranties: • All provided content is accurate and legally compliant • Client has necessary rights to use all provided materials • Client information and requirements are complete and current • Client will comply with all applicable laws and regulations • Client has authority to enter into this agreement Mutual Disclaimers: • EXCEPT AS EXPRESSLY STATED, ALL SERVICES PROVIDED "AS IS" • NO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE • NO WARRANTY OF UNINTERRUPTED OR ERROR-FREE OPERATION • NO GUARANTEE OF COMPATIBILITY WITH ALL SYSTEMS • NO WARRANTY AGAINST OBSOLESCENCE OR TECHNOLOGY CHANGES Remedy Limitations: • Company liability limited to amount paid for specific services • No liability for indirect, consequential, or special damages • Client's exclusive remedy is re-performance of defective services • Claims must be made within 90 days of service delivery • Force majeure events excuse performance delays Risk Allocation: • Client assumes risks associated with internet-based services • Company not responsible for client's business decisions • Both parties maintain appropriate insurance coverage • Client responsible for backup and disaster recovery • Shared responsibility for project success and outcomes

This section defines the extent of liability and limitations for both parties: Liability Caps: • Company's total liability limited to fees paid for specific services • Annual liability cap of $100,000 for ongoing service relationships • Per-incident liability limited to $25,000 unless otherwise agreed • Liability limitations apply to all claims and causes of action • Caps do not apply to willful misconduct or fraud Excluded Damages: • No liability for indirect, incidental, or consequential damages • No responsibility for lost profits, data, or business opportunities • No liability for third-party claims against client • No responsibility for client's business decisions or strategies • No liability for damages caused by client's misuse of services Indemnification Provisions: • Client indemnifies company for content-related claims • Company indemnifies client for IP violations in delivered work • Both parties indemnify for their respective negligent acts • Mutual indemnification for privacy and data protection violations • Shared defense costs for covered claims Force Majeure: • Performance excused for events beyond reasonable control • Includes natural disasters, government actions, and pandemics • Technical failures and internet outages covered • Supply chain disruptions and third-party service failures • Notification required within 48 hours of force majeure event Insurance Requirements: • Company maintains professional liability insurance • General liability coverage of at least $1 million per occurrence • Cyber liability insurance for data breaches and security incidents • Client encouraged to maintain appropriate business insurance • Proof of insurance provided upon request Dispute Resolution: • Good faith efforts to resolve disputes informally • Mediation required before litigation • Arbitration available for claims under $50,000 • Jurisdiction and venue specified in agreement • Prevailing party entitled to attorney fees and costs Time Limitations: • Claims must be brought within one year of discovery • Warranty claims limited to 90 days after delivery • Payment disputes must be raised within 30 days • Statute of limitations may further limit claim periods • Time limits strictly enforced unless waived in writing Survival of Provisions: • Liability limitations survive termination of agreement • Indemnification obligations continue indefinitely • Confidentiality provisions remain in effect • Payment obligations survive termination • Dispute resolution procedures apply to all claims

This section outlines the conditions and procedures for terminating our service agreement: Termination Rights: • Either party may terminate with 30 days written notice • Immediate termination for material breach of agreement • Termination for non-payment after 30 days past due • Termination for insolvency or bankruptcy proceedings • Termination for illegal activities or regulatory violations Client Termination Rights: • Cancel services at any time with proper notice • Receive refund for unused portions of prepaid services • Retain all completed work upon payment of outstanding fees • Request transfer of accounts and assets to new provider • Terminate for failure to meet agreed service levels Company Termination Rights: • Terminate for non-payment or breach of payment terms • End relationship for violation of usage policies • Terminate for client conduct that damages company reputation • Cancel services for failure to provide required cooperation • Terminate for material misrepresentation or fraud Termination Procedures: • Written notice required specifying termination date and reason • Opportunity to cure material breaches within 10 days • Final invoice prepared and sent within 15 days • Account reconciliation and final payment due within 30 days • Transition assistance provided for reasonable period Post-Termination Obligations: • Payment due for all services provided through termination date • Return of confidential information and proprietary materials • Cessation of use of company intellectual property • Cooperation with reasonable transition requests • Survival of applicable warranty and liability provisions Data and Asset Handling: • Client data returned or destroyed according to instructions • Backup files maintained for 90 days after termination • Access credentials disabled immediately upon termination • Third-party account transfers facilitated when possible • Final deliverables provided upon receipt of final payment Consequences of Termination: • All payment obligations become immediately due • Services discontinued on specified termination date • Access to systems and support terminated • Ongoing projects cancelled unless otherwise agreed • No refund for completed work or committed resources Survival Provisions: • Payment obligations survive termination • Confidentiality and non-disclosure provisions continue • Intellectual property rights and licenses remain in effect • Liability limitations and indemnification survive • Dispute resolution procedures apply to termination disputes

We are committed to resolving disputes fairly and efficiently through established procedures: Informal Resolution: • Direct communication between designated representatives • Good faith efforts to resolve disputes within 30 days • Documentation of dispute details and proposed solutions • Escalation to senior management if necessary • Mediation considered before formal proceedings Formal Dispute Process: • Written notice of dispute required with specific details • 60-day period for formal resolution attempts • Mediation through qualified neutral third party • Arbitration available for claims under $50,000 • Litigation as last resort for unresolved disputes Mediation Procedures: • Mutually agreed mediator selected within 10 days • Costs shared equally between parties • Confidential process with non-binding recommendations • Good faith participation required from both parties • 90-day time limit for mediation process Arbitration Guidelines: • Binding arbitration for eligible disputes • American Arbitration Association rules apply • Single arbitrator for claims under $25,000 • Three-arbitrator panel for larger disputes • Arbitration award final and enforceable Jurisdiction and Venue: • Exclusive jurisdiction in specified state/country • Venue in company's primary business location • Applicable law determined by agreement terms • International disputes subject to specified conventions • Electronic service of process accepted Limitations and Exceptions: • Intellectual property disputes may be litigated immediately • Injunctive relief available for confidentiality breaches • Small claims court available for qualifying disputes • Emergency relief available when necessary • Class actions and jury trials waived Cost Allocation: • Each party bears own attorney fees unless otherwise specified • Prevailing party may recover costs in IP disputes • Arbitration costs allocated according to arbitrator decision • Mediation costs shared equally regardless of outcome • Bad faith conduct may result in cost shifting Enforcement: • Arbitration awards enforceable in any court of competent jurisdiction • Judgments enforceable according to applicable law • International enforcement through applicable treaties • Contempt proceedings available for non-compliance • Asset attachment and garnishment available when appropriate Time Limitations: • Disputes must be raised within one year of discovery • Statute of limitations may impose additional time limits • Warranty claims subject to specific time restrictions • Payment disputes must be raised promptly • Time limits strictly enforced unless waived

This section governs how changes to the Service Agreement are handled: Modification Authority: • Only authorized company representatives may modify agreement • Client modifications require written acceptance by company • Verbal modifications are not binding or enforceable • All changes must be documented in writing • Electronic signatures accepted for modifications Types of Modifications: • Scope changes for existing projects • Price adjustments for additional services • Timeline modifications due to changed requirements • Service level adjustments based on performance • Technical specification updates Notification Requirements: • 30 days advance notice for material changes • Email notification to primary contact person • Explanation of changes and effective date provided • Opportunity to review and comment on modifications • Right to terminate if modifications are unacceptable Acceptance Procedures: • Written acceptance required for all modifications • Continued use of services constitutes acceptance • Payment of modified invoice indicates agreement • Electronic acceptance through client portal • Silence does not constitute acceptance Pricing Modifications: • Annual price adjustments based on cost increases • Immediate adjustments for significant scope changes • Market rate adjustments for ongoing services • Currency fluctuation adjustments for international clients • Notification and justification provided for all price changes Service Modifications: • Technology updates and improvements included • New features added without additional cost when possible • Discontinued services replaced with equivalent alternatives • Performance improvements implemented automatically • Security updates applied without prior notice Legal and Regulatory Changes: • Modifications required by law implemented immediately • Compliance updates communicated promptly • Regulatory changes explained and justified • Client rights and obligations updated accordingly • Legal counsel consulted for significant changes Documentation and Records: • All modifications documented and filed • Amendment history maintained for reference • Original agreement and all modifications preserved • Access to modification history provided upon request • Legal review conducted for significant changes Effective Date and Implementation: • Clear effective date specified for all modifications • Phase-in period provided when appropriate • Training and support provided for significant changes • Transition assistance available during implementation • Rollback procedures established for problematic changes